Built on Phonify · Call centers & BPOs
The Phonify dialer and phone system for a full floor: predictive, power and outbound AI campaigns, live calls and agent status, checks before each dial, and AI call review with QA scores.
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Your Phonify stack
The dialer and the phone system run the floor; SMS and email handle the follow-up.
Predictive, power and outbound AI campaigns, with wrap-up that opens when the call ends.
See Dialer on the product pageRing groups and IVR menus for inbound calls, warm transfer and conference.
See Phone on the product pageFollow-up texts from the agent screen, with STOP handled automatically.
See SMS on the product pageFollow-up email from templates, through Gmail or your own SMTP server.
See Email on the product pageVoice AI agents and outbound AI are on the Enterprise plan and use 0.06 credits per connected minute. How AI works in Phonify
Problem → fix
Problem
Supervisors can’t see who is on a call right now.
Fix
Every live call and each agent’s status, as it changes.
Problem
A call connects and no agent is free.
Fix
Hang up, play a voice drop or send the call to an IVR.
Problem
Compliance gets checked after the call.
Fix
Internal DNC, national DNC and local calling hours (8am–9pm by default) are checked before each call.
Workflow
Set the floor up once, then run it live.
Add agents and shifts, then ring groups and IVR menus for inbound.
Run predictive or power campaigns with DNC and calling hours checked before each dial.
Watch live calls and agent status, warm-transfer when needed, and review attendance and login history after.
Features
Remote agents can take calls, texts and callbacks in the Phonify mobile app.
Both modes on the same campaign; switch without rebuilding.
See the whole floor at once.
Shifts, attendance and login history per agent.
Route inbound calls to the right team.
Hand off to an agent or an outside number, then merge.
Internal and national DNC, local calling hours.
Recommended plan
Enterprise is built for large-scale, high-volume operations: dialer campaigns plus outbound AI and AI voice agents.
Super power and predictive dialing use 0.015 credits per connected minute.
Every plan includes credits. Calls, texts and drops draw from them at published rates.
Compare all plans and credit ratesThe best choice for large-scale, high-volume operations.
$29.99/user/mo
Includes 5,000 credits
FAQ
You choose: hang up, play a voice drop, or send the call to an IVR.
For calls in the AI call report: seven categories from greeting to tone and empathy, each scored 0–10 and rolled up into a QA score out of 100, plus a summary, sentiment, objections, a suggested outcome and compliance flags such as whether the disclosure was given.
It provides the tools: consent records, DNC checks, calling hours and STOP handling. Compliance with TCPA and carrier rules is still your responsibility.
Super power and predictive dialing use 0.015 credits per connected minute (1 credit = $1). Every plan includes credits, and you can top up any time under Billing → Recharge.
No. Phonify is your carrier: numbers, calling and texting come with your account. Already have a SIP trunk or messaging account? The Bring-your-own-gateway plan connects it and you pay only platform fees; our team confirms your setup first.