Phonify platform

Phone, dialer, SMS and email, powered by AI.

Phonify gives you four products on one account: a business phone system, a dialer, two-way SMS and email. AI voice agents and AI call review run across them, on numbers from Phonify.

Start free trial Book a demo

14-day trial · no credit card · set up in the browser

Numbers, IVR and ring groups. Pick a schedule, call the main line, press 1, 2 or 0.

phonify.app/app/phone-system · Phone system · Call flowsInteractive demo

You are the caller · Sam K.

Example Co.(555) 010-2000

Main menu· IVR

ScheduleBusiness hoursAfter hoursHoliday

(555) 010-2000
Open · Mon–Fri 8–6
IVR menu

Key	Option	Goes to
`1`	Sales	Ring group · Sales (4)
`2`	Support	Voice AI agent · Support
`0`	Operator	Voicemail · Front desk

Ring group · Sales · ring allRing Alex on the mobile app

Alex L.Available
Bri M.Available
Chris K.On a call
Dana P.Offline

phonify.app/app/start-dialing · DialerInteractive demo

Dial modePreviewPowerPredictiveAI agent

Ready

Maya R.(555) 014-2231Example Roofing Co.

Last disposition: No answer · Sep 24
Source: Web form

Spring follow-up5 leads

Maya R.Example Roofing Co.Queued
Sam K.Example DentalQueued
Priya N.Example Co.Queued
Jordan L.Example StudioQueued
Lee A.Example LogisticsQueued

Power mode: Dials the next lead as soon as you wrap up. Press Start campaign.

Agent script

“Hi Maya, this is Alex from Example Co. You asked about a roof quote last week. Is now a good time?”

Confirm they still need the quote
Offer Thursday or Friday for the visit
Book it, then send the confirmation text

Dialed: 0
Connected: 0
Voice drops: 0
Callbacks: 0

Demo data

phonify.app/app/inbox?channel=sms · Inbox · TextsInteractive demo

Sam K. Open(555) 013-4478 · SMS consent: opted in

Yesterday

Text sent · Alex L.4:12 PM

You:Hi Sam, Example Co. here. Your install is booked for tomorrow at 2 PM. Reply STOP to opt out.

Delivered

Today

Text from Sam9:38 AM

Sam:Thanks! Can we move it to 3 PM?

phonify.app/app/inbox?channel=email · Inbox · EmailInteractive demo

Folder Inbox2Sent1

support@example.com

Quote for the roof repair

Maya R. · maya@example.com · Assigned: Alex L.

Open

Call · Mon4 min · answered by Alex L.
SMS · Yesterday"Email me the quote?"
Email · TodayThis message

Maya R. <maya@example.com>9:41 AM

Hi, thanks for the call on Monday. Could you send the quote we talked about? Also, does the price include new gutters?

Maya

Reply to Maya

Write a reply, draft one with AI, or use a template.

phonify.app/app/report/call-report-ai · AI call reviewInteractive demo

AI call review

ChannelCallSMSEmail

Maya R.

(555) 014-2231 · Inbound · Alex L. Recorded

Alex L. · agentThanks for calling back, Maya. How can I help?
Maya R. · callerI'd like someone to look at the garage roof this week.
Alex L. · agentWe have Thursday at 10:30. Does that work?
Maya R. · callerThursday works. Can you email the quote first?

Call analysisAI

Outcome: Callback set
Sentiment: Positive
QA score: 88 / 100
Next step: Send quote

Summary

Caller wants the garage roof inspected this week. Visit booked for Thu 10:30 AM; she asked for the quote by email before then.

Scorecard

Greeting9
Discovery8
Next step set9

Text · Maya R.

Is Thursday still on?

AI suggestion Hi Maya, confirming Thursday 10:30 AM for the roof inspection. The quote is in your email.

Re: Roof quote

Hi Maya, thanks for your time today. The quote for the garage roof inspection is attached. See you Thursday at 10:30 AM.

AI draft

Phone system
Dialer
SMS + MMS
Email
AI voice agents
AI call review

Products

Four products. One account.

A business phone system, a dialer, two-way SMS and email, on the same numbers, contacts and call data.

Phone

Every call reaches the right person, day or night.

A business phone system on Phonify numbers: IVR menus, ring groups, business hours and voicemail, answered from the browser, a desk phone or the mobile app.

IVR keypress menus, ring groups and business-hours routing
Holidays and after-hours routing, with voicemail per extension
Web phone over WebRTC, SIP desk phones and the mobile app
Recording, warm and cold transfer, and conference

phonify.app/app/phone-system · Phone system · Call flowsInteractive demo

You are the caller · Sam K.

Example Co.(555) 010-2000

Main menu· IVR

ScheduleBusiness hoursAfter hoursHoliday

(555) 010-2000
Open · Mon–Fri 8–6
IVR menu

Key	Option	Goes to
`1`	Sales	Ring group · Sales (4)
`2`	Support	Voice AI agent · Support
`0`	Operator	Voicemail · Front desk

Ring group · Sales · ring allRing Alex on the mobile app

Alex L.Available
Bri M.Available
Chris K.On a call
Dana P.Offline

One setup wizard

Routing, hours, greetings and a test call in one flow.

AI after hours

Send a number, or only its after-hours calls, to an AI voice agent.

Caller ID

Show a local, rotating or fixed number from your pool.

Dialer

Five dial modes, one agent screen.

Preview, power, super power, predictive or outbound AI, set per campaign. Agents see the lead, the script and the softphone together, and wrap-up opens when the call ends.

Switch a campaign’s dial mode without rebuilding it
Local, rotating or fixed caller ID
When no agent is free: hang up, play a voice drop or send to an IVR
Internal DNC, national DNC and local calling hours checked before each call

phonify.app/app/start-dialing · DialerInteractive demo

Dial modePreviewPowerPredictiveAI agent

Ready

Maya R.(555) 014-2231Example Roofing Co.

Last disposition: No answer · Sep 24
Source: Web form

Spring follow-up5 leads

Maya R.Example Roofing Co.Queued
Sam K.Example DentalQueued
Priya N.Example Co.Queued
Jordan L.Example StudioQueued
Lee A.Example LogisticsQueued

Power mode: Dials the next lead as soon as you wrap up. Press Start campaign.

Agent script

“Hi Maya, this is Alex from Example Co. You asked about a roof quote last week. Is now a good time?”

Confirm they still need the quote
Offer Thursday or Friday for the visit
Book it, then send the confirmation text

Dialed: 0
Connected: 0
Voice drops: 0
Callbacks: 0

Demo data

Scripts beside the lead

An agent script with lead merge fields, on the call screen.

Callback queue

Scheduled callbacks wait in a queue with a “Call now” button.

Outbound AI

An AI agent works the list with no agents on the line and hands interested leads to your team.

SMS

Two-way texting your whole team can see.

SMS and MMS on the business numbers you already call from. Every reply lands in a shared inbox, next to that contact’s calls, voicemail and email.

SMS and MMS: images, PDFs, audio or video up to 5 MB
Assign, snooze, close and add internal notes
Templates with merge fields and live unread counts
Automatic STOP, START and HELP replies

phonify.app/app/inbox?channel=sms · Inbox · TextsInteractive demo

Sam K. Open(555) 013-4478 · SMS consent: opted in

Yesterday

Text sent · Alex L.4:12 PM

You:Hi Sam, Example Co. here. Your install is booked for tomorrow at 2 PM. Reply STOP to opt out.

Delivered

Today

Text from Sam9:38 AM

Sam:Thanks! Can we move it to 3 PM?

Text from the call screen

Send a text or an email without leaving the call.

Team chat

Talk to teammates without leaving Phonify.

Priced per segment

Each SMS segment uses 0.01 credits.

Email that sits with your calls and texts.

Connect Gmail or your own SMTP server, write from templates, and keep each contact’s email on the same timeline as their calls and texts.

Connect Gmail to read, reply and compose inside Phonify
Or send through your own SMTP server
Email templates with lead merge fields
Send an email from the call screen

phonify.app/app/inbox?channel=email · Inbox · EmailInteractive demo

Folder Inbox2Sent1

support@example.com

Quote for the roof repair

Maya R. · maya@example.com · Assigned: Alex L.

Open

Call · Mon4 min · answered by Alex L.
SMS · Yesterday"Email me the quote?"
Email · TodayThis message

Maya R. <maya@example.com>9:41 AM

Hi, thanks for the call on Monday. Could you send the quote we talked about? Also, does the price include new gutters?

Maya

Reply to Maya

Write a reply, draft one with AI, or use a template.

AI email alerts

New Gmail messages reach team chat with an AI priority, summary and suggested reply.

One timeline

Email sits with the contact’s calls, texts and voicemail.

Alerts where you work

Send Gmail alerts to your own chat or to a team channel.

AI that answers, dials, hands off and reviews.

AI voice agents and AI call review run on the same numbers, campaigns and call data as your team, with guardrails set for each agent.

Answers your numbers

Send any number, or only its after-hours calls, to an AI voice agent.

Works your lists

Outbound AI campaigns dial with no agents on the line.

Hands off to people

Warm or cold transfer to an extension, ring group, number or queue.

Reviews the call

Transcript, summary, sentiment, QA score and a suggested outcome.

Triages email

Gmail alerts arrive with an AI priority, summary and suggested reply.

Stays inside the lines

A disclosure before the AI speaks, and only the lead fields you allow.

AI voice agents and outbound AI are on the Enterprise plan and use 0.06 credits per connected minute. See plans

AI · Voice agents

AI voice agents that answer, dial and hand off.

Write the prompt, choose what the agent may do mid-call, then point a number or an outbound campaign at it.

Inbound: route a number, or only its after-hours calls, to the agent
Outbound AI campaigns with no agents on the line
Mid-call: warm or cold transfer, call redirect, or an HTTP request to your systems
Personalised with lead fields, and only the ones you allow

Search pages⌘ KAvailable486.20Credits left32ALAlex L.

Prompt detailsv4 · Live

AI disclosure · plays firstHi, this is an automated assistant calling for Example Co. This call may be recorded.

Lead fields the AI may useFirst nameCompanyCityPhone, email and SSN are always withheld

(555) 010-2000Spring renewals

Functions4

1.Transfer to salesWarm transfer: Ring group SalesCreated at : 26/09/2026 04:02 PMTransfer

2.Call redirectPhone: (555) 010-4400Created at : 19/09/2026 10:48 AMCall

3.Book appointmentURL: https://api.example.com/bookCreated at : 12/09/2026 09:31 AMAPI

4.Transfer to billingCold transfer: (555) 010-2417Created at : 12/09/2026 09:20 AMTransfer

VersionsPublishing an older version rolls the live prompt back to it.

Version 4LiveCreated Sep 26, 4:10 PMShorter greeting

Version 3Previously publishedCreated Sep 19, 11:02 AMAdded transfer to salesPublish

Version 2DraftCreated Sep 12, 9:45 AMBooking functionPublish

Version 1Previously publishedCreated Sep 10, 3:18 PMFirst versionPublish

Disclosure first

An AI disclosure plays before the agent speaks. Leave it blank to use the platform default.

Versions and rollback

Every save is a version. Publish an older one to roll the live prompt back.

Limits per agent

Set a maximum call length and a fallback transfer extension.

AI · Call review

Know what happened on a call without listening back.

Open a call in the AI call report for a redacted transcript, a summary, the customer’s sentiment and a QA score, with the outcome it suggests.

Transcripts with card numbers, SSNs and other numbers redacted
A summary, the customer’s sentiment and the objections raised
A QA score out of 100 across seven categories
A suggested outcome and the next follow-up

Search pages⌘ KAvailable486.20Credits left32ALAlex L.

Call AnalysisSpring renewals · (555) 014-2231 · Sep 28, 10:42 AM

Transcript6 turns · engine trace

agent620 ms
Hi Maya, this is an automated assistant calling for Example Co. This call may be recorded.
customer
Okay. Is this about my renewal?
agent580 ms
It is. Can I confirm the card on file?
customer
Sure, it’s [card number redacted]
agent700 mscalls transfer_to_sales
Thanks. I’ll connect you with Sam to finish up.
customer
Great, thank you.

QA score86 / 100

Sentimentpositive

OutcomeInterested

Disclosure playedYes

Scorecard

greeting and introduction9
needs discovery8
product knowledge9
objection handling7
compliance10
closing and next steps8
tone and empathy9

Next: Email the renewal quote today

Compliance flags

Checks for the disclosure, recording notice, consent, DNC requests, abusive language and misleading claims.

Analyse on demand

Queue a recording for analysis straight from the report.

Find the call

Search the AI call report by number, type or campaign.

Platform

The network underneath, from one provider.

Phonify is your carrier: numbers, calling, texting and SIP come with your account.

Platform · Numbers

Local and toll-free numbers from Phonify.

Search by area code, pick a number and route it in the setup wizard. Phonify is the carrier, so there is no second account to manage.

Search by area code and buy in the app
$2.50 a month per local number, $5 per toll-free number
Route to a user, ring group, IVR or AI voice agent

Search pages⌘ KAvailable486.20Credits left32ALAlex L.

Buy a numberLocal and toll-free numbers from Phonify

Area code555Search

Number	Type	Monthly
(555) 010-2000Austin, TX	Local	$2.50/mo	Selected
(555) 010-2417Austin, TX	Local	$2.50/mo	Select
(555) 010-3386Round Rock, TX	Local	$2.50/mo	Select
(555) 010-4471Austin, TX	Local	$2.50/mo	Select
(855) 010-7720Nationwide	Toll-free	$5.00/mo	Select
(855) 010-9135Nationwide	Toll-free	$5.00/mo	Select

Set up a numberDecide where calls to (555) 010-2000 go.

Number
2Routing
3Hours
4Review

Where do calls go?

A userRing one extensionA ring groupRing several extensionsAn IVRPress 1 for sales…Voice AIAn AI prompt answers

Ring groupSales · 4 members

Available3AL

Buy a numberLocal and toll-free numbers from Phonify

Area code555Search

Number	Monthly
(555) 010-2000Austin, TX	$2.50/mo	Selected
(555) 010-2417Austin, TX	$2.50/mo	Select
(555) 010-3386Round Rock, TX	$2.50/mo	Select
(555) 010-4471Austin, TX	$2.50/mo	Select
(855) 010-7720Nationwide	$5.00/mo	Select
(855) 010-9135Nationwide	$5.00/mo	Select

One setup wizard

Routing, hours, greetings and a test call in one flow.

Caller ID per campaign

Show a local, rotating or fixed number from your pool.

E911 addresses

Capture an emergency address for each user.

Platform · SIP trunking

Bring your desk phones, or your own trunk.

Every user gets SIP credentials for a desk phone or softphone, next to the web phone and the mobile app. Already have a SIP trunk? Our team can connect it.

SIP credentials per user for desk phones and softphones
WebRTC web phone and the mobile app on the same account
Your own SIP trunk on the Bring-your-own-gateway plan

Search pages⌘ KAvailable486.20Credits left32ALAlex L.

ALAlex L.Ext. 1001 · alex@example.comAgentAvailable

Device	Since	Status
Desk phoneSIP · registered from 10.0.4.21	8:02 AM	Registered
Web phoneWebRTC · this browser	8:15 AM	Online
Mobile appPhonify app · notifications on	9:40 AM	Online

SIP credentials

Username: 1001
Domain: sip.example.com
Password: ••••••••••Show
Transport: TLS · port 5061

Your SIP trunkConnectedCalls from your own trunk use your Phonify numbers and routing.

Host: pbx.example.com
Port: 5060
Transport: UDP
Auth: Username + password
Codecs: G.711 µ-law, G.722
Caller ID: (555) 010-2000
Last check: Today, 10:41 AM
Plan: Bring your own gateway

Set up with the Phonify teamContact support

Available3AL

ALAlex L.Ext. 1001 · alex@example.comAvailable

Device	Status
Desk phoneSIP · registered from 10.0.4.21	Registered
Web phoneWebRTC · this browser	Online
Mobile appPhonify app · notifications on	Online

SIP credentials

Username: 1001
Domain: sip.example.com
Password: ••••••••••Show
Transport: TLS · port 5061

Bring your own gateway

Connect your own SIP trunk or messaging account and pay only platform fees.

Drops over your trunk

Send ringless voicemail through a SIP gateway you connect.

Set up with our team

We confirm your trunk settings before you switch.

Platform · Mobile app

Your office, in your pocket.

The Phonify mobile app puts an agent’s business line on their phone, so calls, texts and callbacks go with them.

Make and take calls on your business numbers
Texts and the shared inbox, with notifications
Callbacks with lead details, and your status one tap away

Get the mobile app

9:41

CallsAvailableAL

SKSam K.On call02:14(555) 013-4478 → Main line

Callbacks today2

Priya N.Example Co. · Quote follow-up3:00 PM

Chris P.Example Roofing · Reschedule4:30 PM

Inbox3

JLJordan L.Is Tuesday still open for the install?9:20 AM1

LALee A.Received voicemail · 0:429:55 AM1

PNPriya N.Thanks, got the quote.8:12 AM

CallsInbox3CallbacksLeads

PHONIFYnowCallback in 10 minPriya N. · Example Co. · (555) 017-2290

PHONIFY2m agoNew text from Jordan L.Is Tuesday still open for the install?

Your business line

Calls use your business number, not your personal one.

Notifications

Incoming calls and new texts reach your phone.

Presence

Set your status from the app, and your team sees it.

Platform · Ringless voicemail

Leave the message without ringing the phone.

Run drop campaigns against your lists with a recorded voice template, then check the delivery report.

Drop campaigns and lists
Voice templates
Delivery reports

Search pages⌘ KAvailable486.20Credits left32ALAlex L.

Name	Total lists	Dialed/Total leads	Schedule time	Status
Renewal reminders	2	1,248 / 2,000	Sep 28, 9:00 AM
Spring promo	3	0 / 4,150	Oct 1, 9:30 AM

Renewal remindersDrop campaign · running

List: Renewals · Example Co.
Caller ID: (555) 010-2000

Voice template

Renewal reminder

0:08 / 0:24

ReportsRenewal reminders · today

Number	Duration	Start time	Status
(555) 010-4417	0:24	10:42:08 AM	Delivered
(555) 013-2290	0:24	10:42:05 AM	Delivered
(555) 018-7702	—	10:41:59 AM	Pending
(555) 016-3358	0:24	10:41:52 AM	Delivered
(555) 011-9024	—	10:41:47 AM	Failed
(555) 012-5530	0:24	10:41:40 AM	Delivered

Your own SIP gateway

Send drops through a SIP trunk you connect.

Partner API

Send drops from your own systems through the partner API.

Priced per drop

Each drop uses 0.02 credits.

Platform · Reports

See it live, then dig in.

Watch live calls and agent status as they happen, then open the call data, recordings and AI call review behind them.

Live calls and agent status
Call data with recordings and the AI call report
IVR logs and caller ID name lookups

Search pages⌘ KAvailable486.20Credits left32ALAlex L.

ALAlex L.Ext. 1001On callSpring renewals · 02:14

BMBea M.Ext. 1002AvailableWeb leads · idle 0:41

CKCam K.Ext. 1003Wrap-upSpring renewals · 0:18

DPDana P.Ext. 1004BreakLunch · 12:05

Agent name (extension)	Number	Direction	Campaign name	Call type	Start time	Duration
Alex L. (1001)	(555) 014-2231	Outbound	Spring renewals	Power	10:40 AM	02:14
Dana P. (1004)	(555) 013-4478	Inbound	Main line	Inbound	10:41 AM	00:48
AI agent	(555) 016-3358	Outbound	Reminders	Outbound AI	10:41 AM	01:05
Eli S. (1005)	(555) 017-2290	Outbound	Web leads	Preview	10:39 AM	02:29
Fay T. (1006)	(555) 012-8841	Inbound	Support line	Inbound	10:38 AM	03:46
AI agent	(555) 011-9024	Inbound	Main line	Voice AI	10:41 AM	00:36

Available3AL

ALAlex L.Ext. 1001On callSpring renewals · 02:14

BMBea M.Ext. 1002AvailableWeb leads · idle 0:41

CKCam K.Ext. 1003Wrap-upSpring renewals · 0:18

DPDana P.Ext. 1004BreakLunch · 12:05

Agent name (extension)	Number	Duration
Alex L. (1001)	(555) 014-2231	02:14
Dana P. (1004)	(555) 013-4478	00:48
AI agent	(555) 016-3358	01:05
Eli S. (1005)	(555) 017-2290	02:29
Fay T. (1006)	(555) 012-8841	03:46
AI agent	(555) 011-9024	00:36

Attendance

Attendance and login history for every agent.

Callbacks

Every scheduled callback in one report.

Upload history

A record of every list upload.

At a glance

What’s included, and what’s coming

Plans differ in what they unlock. The pricing page shows which plan includes what.

Available today

Phone: numbers, IVR menus, ring groups, business hours and voicemail
Dialer: preview, power, super power, predictive and outbound AI
Two-way SMS and MMS in a shared inbox, with STOP/START/HELP replies
Email through Gmail or your own SMTP server, with templates
AI voice agents for inbound numbers and outbound campaigns
AI call review: transcripts, summaries, sentiment and QA scores
AI priority, summary and suggested reply on Gmail alerts
Local and toll-free numbers, searched and bought in the app
SIP credentials per user; your own trunk on the BYO plan
The Phonify mobile app for agents
Ringless voicemail campaigns and delivery reports
Live and historical reports
Consent ledger, internal and national DNC, local calling hours
Authenticator-app 2FA and trusted-IP allow-lists

On the roadmap

ComingAdaptive predictive pacingA pacing engine that adjusts dialing to answer and agent free-up rates. It runs in shadow mode today; predictive campaigns dial at the ratio you set.
ComingNative CRM syncUntil then, every saved outcome can reach your CRM through a signed webhook.

Put your phone, dialer, SMS and email on one platform.

Start free trial Book a demo

No credit card. Trial credits included.